Table of Contents
What is layout in front office?
Sections of Front Office Reservation Reception Information Desk Cash and Bills Travel Desk Communication Section Uniformed Services Bell Desk Concierge www.indianchefrecipe.com.
What are the sections of the front office department?
Front office department plays an important role in image building of a hotel. The reception desk includes front office cashier, information, and registration section. The other section of the front office is telephone operator, reservation and business centre. Every section of the front office has their own functions.
What is front office department in a hotel?
In the hotel industry, the front office specifically refers to the area where customers first arrive at the hotel. A receptionist is typically employed to work in the front office; the role of a receptionist is to get in touch with the customers, confirm their reservation, and answer customer’s questions.
What is office layout types?
Office layout means the systematic arrangement of office equipment, machines and furniture and providing adequate space to office personnel for regular performance of work with efficiency.
What are the front areas of front office?
Function areas under The Front Office Organization
- Reception/Registration Section. This section is located in the lobby.
- Information. It is located at a front desk and responsible for handling mail and messages with room keys.
- Telephone Section.
- Bell Desk.
- Business Center.
What are 4 areas that would fall under the front office area of a hotel?
How does the front office section coordinate with the other department in the hotel?
The front ofﬁce staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. These departments view the front ofﬁce as a communication liaison in providing guest services.
What are the two categories of front office operations?
Basic Responsibilities of Front Office Department. Following are the most basic responsibilities a front office can handle.
What are the roles of front office department?
Front Office Management – Reservation. Reservation of the hotel accommodation is one of the important responsibilities of the front office department. A potential guest contacts a hotel for availability of the desired type of accommodation and any allied services that the hotel offers.
Where is the front office of a hotel?
The Front Office is also called the nerve centre of a hotel. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “ Front Office ”.
What is the structure of the front office?
Following is the general structure of the front office department − Front office department manager heads the team of staff working on various activities and responsibilities in the front office department. Few prominent activities that the front office staff is involved in are −
What is the function of the front desk in a hotel?
Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc. The Front Office is also called the nerve centre of a hotel.
Who is the head of the front office department?
In a large hotel, the department is headed by the Front Office Director who is assisted by the respective Reservation Manager, Front desk Manager and the Revenue Manager. Front Office department chart not only provides for a systematic direction of orders but also protects employees from being over directed.